Large organisations around the world use the CONTACT™ cloud-based call centre
software to improve customer service, agent productivity,
record keeping and reporting in their call centres.
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We introduced the text message option to break down voter enrolment barriers. They can now kick their enrolment off with little hassle or delay.
Electoral Enrolment
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When a customer queries a delivery we can key in the name of the store and quickly retrieve the original purchase order document.
Fonterra
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CONTACT makes it easy to reach thousands of customers with ticket notifications, promotions and last-minute specials. These communications have resulted in a 30% increase in sales to repeat customers.
Worldwide Sports Travel
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SMS has proved to be a compelling way to stimulate participation in promotional competitions, improving product sales and attracting new customers. CONTACT has allowed Cerebos Gregg’s to maintain tighter control over promotional campaigns. As a result the process has become faster and more cost effective.
Cerebos Greggs
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From my perspective, having CONTACT to queue, manage and report on email and text communications has been a great time saver.
Amway
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Now we work a lot smarter and we’re able to identify where there are roadblocks.
ADT
Datasquirt - now LiveOps - have been offering cloud
based software (SaaS or Software as a Service) since 2004. From
our early days of offering cloud email and cloud SMS we've expanded to bring clients cloud web chat, cloud fax and cloud social CRM.
"One of the major benefits of using CONTACT over other
services is it's Software as a Service - it's hosted elsewhere so
there's no massive infrastructure costs for us. It's all managed
separately so all of the technical side is handled away from our
offices and we don't have to worry about any of that. And it's
really efficient. We haven't had any downtime in our service since
it's been in operation and we've found it's a really simple system
to both implement and for staff to use."
Sarah Barrow, Head of Customer Service, Wokingham Borough
Council
To find out more about how easy it is to deploy CONTACT cloud-based
call centre software in your contact centre, click
here.
