At a glance...
Here are just a few of the clients using CONTACT to harness new channels of communication to improve contact centre productivity and enhance the customer service experience.
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Amway began in 1959 with two young entrepreneurs in the United States. Richard DeVos and Jay Van Andel developed an innovative business plan that offered anyone the opportunity to build their own business and share in the profits of a range of exceptional products. Today, Amway boasts over 450 quality products and millions of independent business owners worldwide. It is represented in over 80 countries and territories throughout the world. Last year alone, 3.5 million IBOs renewed their businesses. The company has a global staff of over 6,000 scientists, marketing professionals, product experts, farmers, managers and other employees.
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ADT New Zealand is a subsidiary of Tyco Fire and Security and is part of the world’s largest electronic security business. The company’s range of products and services include guards and patrols, alarm systems and integrated security applications which link access control, CCTV, electronic article surveillance and source-tagging systems. In New Zealand, the company provides security for some of the nation’s largest properties and retail outlets, as well as government buildings and healthcare facilities. ADT also supplies contracted security services to local government bodies.
Cerebos Australia and New Zealand is a successful and innovative sauce, spice and coffee manufacturing organisation and is part of Singapore-based Cerebos Pacific Limited. Its brands have been part of people's lives in Australia and New Zealand for generations. It has built and sustained customer loyalty by anticipating opportunities to meet their changing tastes and needs. And because Cerebos Gregg’s develops and manufactures its own products, it is well placed to continue leading innovations in food and coffee.
The Department of Labour’s primary role is to improve the performance of the labour market and, through this, strengthen the economy and increase the standard of living for those in New Zealand. It is responsible for Labour Development and Policy, Workplace Safety and Health, Employment Relations and Immigration. The iBranch was established in 2006 as a piloting and testing ground to stimulate and drive innovation and process improvement within Immigration New Zealand.
The Electoral Enrolment Centre maintains electoral rolls and conducts the Maori Electoral Option. The centre is a self-contained business unit of New Zealand Post Ltd, under contract to the Minister of Justice. The centre has a team of Registrars of Electors – one for each electorate. The Registrars are responsible for compiling and maintaining the electoral rolls for their electorate. As well as maintaining the electoral rolls on a daily basis and conducting enrolment update campaigns prior to all major electoral events, the Registrars also work in their local communities to encourage eligible electors to enrol.
Fonterra Brands is a subsidiary of the Fonterra Co-operative Group Limited, which is New Zealand’s largest company by turnover. It is also the world’s fifth-largest dairy company and the largest dairy exporter – 95 percent of its New Zealand production is exported. The Fonterra Group’s annual turnover is approximately US$10 billion. Fonterra Brands sells consumer-oriented dairy products, including those under the well-known Anchor, Fernleaf, Tip Top and Mainland labels. It operates a number of wholly-owned subsidiaries as well as joint-venture companies in markets around the world.
The Ministry works closely with other agencies in the justice sector such as New Zealand Police, the Department of Corrections and the Ministry of Social Development, to advance the sector’s common goal of a safe and just society for New Zealand. The Ministry’s approximately 2900 staff work in 103 different locations around New Zealand, delivering a wide variety of services from court services and fines collection to policy advice, negotiation of Treaty of Waitangi claims and running the parliamentary elections.
CONTACT helps Fonterra manage high-volume order processing and improve customer service.
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06 July 2008
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Datasquirt and Consilium Software, a unified communications software company specializing in solutions for enterprises and contact centers, announce a strategic partnership.
19 June 2008
The Datasquirt board announces the appointment of director Lindsay Phillips to the position of company chairman with effect from 26 May 2008, following the retirement of Dr Jens Neiser who will remain as a non-executive director.
28 May 2008
Chairman Lindsay Phillips said the results were broadly according to plan and consistent with expectations expressed in the company’s ASX listing prospectus.
Datasquirt was founded in 2001 by current shareholders and directors Aaron Ridgway and Mark Loveys.
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