Unified communication made easy

Managers in large organisations from a wide range of industries are using CONTACT™ as a unified communications system. With SMS, email, eFax and web chat integration, CONTACT™ makes it easy for them to increase efficiency and improve service. Our clients include organisations from the following sectors:

  • Travel & Leisure
  • Local Government
  • Online retail
  • Transport & logistics
  • Manufacture & distribution
  • Financial services
  • Education
  • Public safety

As well as unified communication for customer service call centres, CONTACT™ is used for a wide variety of applications, from order processing to debt collection, channel management and promotional marketing.

The CONTACT™ unified communications system is easy to implement and integrate

Read case studies of CONTACT™ unified communication in action below.

Or contact us to find out more about implementing a unified communications system in your organisation.

Case studies - CONTACT™ by Datasquirt

  • ADT

    ADT secures welfare staff: Security experts use CONTACT to automate checks on guards at a large welfare agency.

    View case study

  • Amway

    Manufacturing and marketing company Amway is bypassing communications bottlenecks using Datasquirt’s CONTACT to manage its text and email messages.

    View case study

  • Cerebos Gregg's

    More sauce: Cerebos Gregg’s improves sales and cut marketing costs with CONTACT.

    View case study

  • Electoral Enrolment

    Making every vote count: CONTACT is helping the Electoral Enrolment Centre counter ‘enrolment apathy’.

    View case study

  • Global Parcel Delivery Company

    Improve Email Response Time by up to 500%

    View case study

  • Fonterra

    CONTACT helps Fonterra manage high-volume order processing and improve customer service.

    View case study

  • Glasses Direct

    Online Retailer Improves Customer Service
    Response Time by 600%

    View case study

  • Leading UK Bank

    Reduce Agent Resource by 50% with Proactive Contact

    View case study

  • Holiday Ownership Company

    The World’s Largest Holiday Ownership Company Reduces Cost per Contact by £3.50

    View case study

  • Ministry of Justice

    CONTACT allows the Ministry of Justice to contact clients about court fines and payments via text.

    View case study

  • Hampsta

    hampsta uses CONTACT™ to help more people save for a guilt-free Christmas spend-up.

    View case study

  • Northwards Housing Association

    Reduce Calls & Increase Collection Rates with CONTACT

    View case study

  • National Trade Association

    Reach Members Instantly and Cost Effectively with CONTACT SMS

    View case study

  • Silverjet

    CONTACT features in business class airline Silverjet’s new customer contact strategy.

    View case study

  • Snap-on Tools

    CONTACT SMS Generates New Revenue and
    Thousands of New Orders

    View case study

  • Wokingham Council

    Save Thousands and Improves Communications with CONTACT

    View case study

  • Worldwide Sports Travel

    Online Ticket Retailer Sees 30% Increase in Repeat Customer Sales

    View case study

  • World Class City Council

    Improve Debt Collection at 50% Lower Cost with CONTACT

    View case study

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