21 August 2007
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The fast and easy way to integrate text messaging with your call centre.
Makes it easy to integrate email with your call distribution system and to automate messaging.
The fast track for call centres to introduce or extend fax to email services.
Integrate "live chat" with your call centre and record all customer interactions.
“The CONTACT pilot highlighted some instant and measurable benefits that we could deliver to our contact centre service team and customers alike.” Royal Bank of Scotland
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