Datasquirt is recognised as an innovative leader in mobile solutions and multi-channel contact management.
Aaron Ridgway
Datasquirt's key point of difference is the ability to provide a wide range of non-voice communication channels in one solution. Datasquirt’s software solution, CONTACT, adds text messaging, email, fax and webchat capability to existing call centre environments and enhances traditional voice communication.
CONTACT is a web-based application that fits the emerging 'software as a service' business model. Easy to use and implement, it allows you to leverage new ways of interacting with your customers and offers value for the contact centre and customer alike.
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Contact centre solutions:
CONTACT™ lets you harness new channels to communicate with your customers to improve contact centre productivity and enhance the customer service experience.
Queue, manage and keep records for inbound and outbound communication using:
- SMS/Text Messaging
- Email
- Web Chat
- Fax
Available as a hosted solution or onsite deployment.
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