Facts
Company introduction
Listed on the Australian Stock Exchange in September 2007, Datasquirt is a leader in providing contact management solutions across a range of non-voice channels. Datasquirt’s customers include both private and public sector organisations across a broad range of industry sectors and include Fonterra, the world’s leading dairy exporter, Coca Cola Amatil, Amway, the New Zealand Ministry of Justice, and Department of Internal Affairs.
Datasquirt’s software solution, CONTACT™, adds text messaging, email, webchat and fax capability to existing call centre environments, complementing traditional voice communication and offering opportunities for increased call centre productivity and improved customer service experience. It lets service operators maintain communication in a non-voice channel, or switch between non-voice channels (eg, text and email) and can automate a range of routine enquiries. Designed to sit alongside existing voice management systems, CONTACT is a simple to operate, web-based application that fits the emerging ‘software as a service’ business model. It is available as a ‘hosted solution’ or customers may decide to install locally.
Datasquirt has offices in North America, UK, Germany, Australia and New Zealand.
The PDF document includes further information for investors, as well as contact details.