Case Studies
Unified communication made easy
Managers in large organisations from a wide range of industries
are using CONTACT™ as a unified communications system. With SMS,
email, fax and web chat integration, CONTACT™ makes it easy for
them to increase efficiency and improve service. Our clients
include organisations from the following sectors:
- Travel & Leisure
- Local Government
- Online retail
- Transport & logistics
- Manufacture & distribution
- Financial services
- Education
- Public safety
As well as unified communication for customer service call
centres, CONTACT™ is used for a wide variety of applications, from
order processing to debt collection, channel management and
promotional marketing.
The CONTACT™ unified communications system is easy to implement
and integrate
Read case studies of CONTACT™ unified communication in action
below.
Or contact
us to find out more about implementing a unified
communications system in your organisation.
Case studies - CONTACT™ by Datasquirt
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ADT
ADT secures welfare staff: Security experts use CONTACT to automate checks on guards at a large welfare agency.
View case study
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Amway
Manufacturing and marketing company Amway is bypassing communications bottlenecks using Datasquirt’s CONTACT to manage its text and email messages.
View case study
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Cerebos Gregg's
More sauce: Cerebos Gregg’s improves sales and cut marketing costs with CONTACT.
View case study
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Electoral Enrolment
Making every vote count: CONTACT is helping the Electoral Enrolment Centre counter ‘enrolment apathy’.
View case study
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Global Parcel Delivery Company
Improve Email Response Time by up to 500%
View case study
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Fonterra
CONTACT helps Fonterra manage high-volume order processing and improve customer service.
View case study
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Glasses Direct
Online Retailer Improves Customer Service Response Time by 600%
View case study
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Leading UK Bank
Reduce Agent Resource by 50% with Proactive Contact
View case study
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Holiday Ownership Company
The World’s Largest Holiday Ownership Company Reduces Cost per Contact by £3.50
View case study
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Ministry of Justice
CONTACT allows the Ministry of Justice to contact clients about court fines and payments via text.
View case study
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Hampsta
Hampsta uses CONTACT™ to help more people save for a guilt-free Christmas spend-up.
View case study
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Northwards Housing Association
Reduce Calls & Increase Collection Rates with CONTACT
View case study
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National Trade Association
Reach Members Instantly and Cost Effectively with CONTACT SMS
View case study
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Snap-on Tools
CONTACT SMS Generates New Revenue and Thousands of New Orders
View case study
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Wokingham Council
Save Thousands, Improves Communications, Award Winning with CONTACT
View case study
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Worldwide Sports Travel
Online Ticket Retailer Sees 30% Increase in Repeat Customer Sales
View case study
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World Class City Council
Improve Debt Collection at 50% Lower Cost with CONTACT
View case study
