Social CRM Made Easy
Cloud
customer service software CONTACT™ makes it easy to add sms,
email, social media, fax and web chat to your current voice
services. Unlike some call centre solutions, CONTACT™ offers sms, email, social media, fax and web chat in one easy
to implement cloud-based package. You can buy them all together or
one at a time, paying as you go.
CONTACT™ customer service
software is easy to set up. SMS, email, social media, fax and web
chat components are fully integrated with each other and easy to
integrate with your current call centre solutions, accounting and
business software.
You can use CONTACT™ call
centre solutions throughout your whole organisation, to manage all
your sms, email, social media, fax and web chat communications.
Cloud call centre solutions
You can achieve a single view of all your customer
communications by using CONTACT™ to offer sms, email, social media, fax and web chat. This makes
management, record keeping and reporting easy. And because CONTACT™
call centre solutions are fully hosted, implementation is fast and
easy. Though we can install CONTACT™ for you on-site, if you
prefer.
Enjoy easy integration with CONTACT
Improve your team"s efficiency, implement social CRM well and lift customer service by
integrating your sms, email, social media, fax and web chat with
your current voice services. CONTACT™ makes it easy.
How does CONTACT customer service software work?
- You can use CONTACT™ alongside your existing ACD (Automatic
Call Distribution) system - and it works in a similar way. CONTACT™
queues inbound SMS, email, social media, web chat or fax messages
and delivers them to the relevant agent in each queue.
- You can also use CONTACT™ to automate processing of both
inbound and outbound messages, for things like account balance
requests, orders, surveys and more.
- Our customers use CONTACT™ in a wide range of industries and
for applications as diverse as voter registration, immigration
updates, outbound marketing, competition entry, debt collection and
job dispatch. Read customer case studies.
- Call centre operators find the user interface familiar and easy
to use, so need minimal training. This makes implementation fast
and easy.
- CONTACT™ is designed using standard Microsoft architecture and
protocols. Integration with your existing ACD and CRM systems is
easy. This means you can queue voice, SMS, email, web chat and fax
contacts across multiple queues and agent skill-sets.
View the demo
to see how CONTACT™ could work for you - click here.
