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Call centre fax integration - fast and easy with CONTACT™

Fax to email for call centres

  • If your organisation is sending or receiving high-volume faxes, CONTACT™ will improve both your customer service and your efficiency.
  • If you want to introduce or extend fax services, CONTACT™ makes it fast and easy.

You can use CONTACT™ to manage faxes in your call centre alongside your existing ACD (Automatic Call Distribution) system. CONTACT™ queues inbound faxes, as emails, and delivers them to the relevant agent in each queue. It also lets you send faxes from your Call Centre, individually or as broadcast fax messages.

Physical fax machines waste space and resources. They tie up valuable staff time handling paper and ink. Retrieving hard copy faxes from storage is inefficient.

Designed for organisations with 5,000+ customer records, CONTACT™ fax makes fax sending and management easy. It will improve your team's productivity and customer service. You can use CONTACT™ fax on its own or integrate it with your own voice services or CONTACT™'s email, SMS and web chat.

Fax to email made easy with CONTACT™:

  • Fast easy provisioning - get started quickly
  • Integration with existing CRM and ACD Systems
  • Fax broadcast scheduling and throttling to stagger sends
  • Express fax broadcasts (blasts) for emergency events or announcements
  • Templates for manual and automated responses to inbound faxes (eg: order receipt confirmations)
  • Message Quality Control including spelling, grammar and vocabulary usage.
  • The ability to let team leaders review outbound faxes before they are sent
  • Searchable history by customer record and easy, electronic retrieval of all faxes
  • Conversion of each fax to a .PDF file for routing, processing and searchable archiving.
  • Queuing with real-time reporting of metrics such as handle times and grade of service.

You can use CONTACT™ hosted, as Software as a service (SaaS), accessing it securely over the Internet and paying as you go. Or you can host CONTACT™ on your own servers, within your own firewall.

View the demo to see how CONTACT™ could work for you -  click here.

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