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Web chat software - live chat made easy with CONTACT™

Cloud web chat software for call centres

  • Add CONTACT™ web chat software to your call centre services to improve your customer service, sales and efficiency.
  • Integrating live chat software with your call centre processes and recording customer interactions is fast and easy with CONTACT™.

Let your website visitors interact directly, in real time, with your call centre operators. With one click on your website, customers and prospects can open a live chat session with your representatives. This reduces 0800 calls, gives customers more immediate help and improves satisfaction and conversion rates. With live chat software, fewer visitors leave your website unsatisfied.

Easy integration

You can determine which operators can hold live chat sessions and how web chats are queued in your call centre. With CONTACT™ web chat software, integration with your current voice system is easy. You can implement CONTACT™ live chat software on its own or alongside CONTACT™ email, SMS or fax. What's more, CONTACT™ web chat software tracks and records all customer interactions, giving you a single view of the customer.

Cloud web chat software made easy with CONTACT™:

  • Fast easy provisioning - get started quickly
  • Integration with existing CRM and ACD Systems
  • Queuing with real-time reporting of metrics such as handle times and grade of service
  • Templates for manual and automated responses
  • Your operators can select and drop-in standard, frequently used, words or paragraphs
  • Message Quality Control including spelling, grammar and vocabulary usage.
  • The ability to let team leaders monitor web chats.
  • Searchable history by customer record and easy, retrieval of all web chat sessions for management reporting and accountability.

You can use CONTACT™ hosted, as Software as a service (SaaS), accessing it securely over the Internet and paying as you go. Or you can host CONTACT™ on your own servers, within your own firewall.

View the demo to see how CONTACT™ could work for you -  click here.

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