Contact centre software for easy integration

If you want to introduce or improve your use of SMS, email, social media, web chat or fax, you need call centre management software that gives you management control, real time knowledge and makes integration with your current voice system easy.

CONTACT™ is the contact centre software that does all this. Designed for organisations with 5,000+ records on their database, CONTACT™ is used in countries worldwide, in many different industries, for a wide range of applications. Our experience means we can help you put together your business case. See our case studies for examples of how CONTACT™ has improved service and efficiency or contact us to find out more. Try CONTACT™ web chat now and chat live with one of our team.

Call centre management software for SMS, email, web chat and fax

To create a seamless customer experience and a single view of customer interactions and history, it's vital your contact centre software lets you integrate all your different service channels. With CONTACT™, sms, email, social media, web chat and fax are fully integrated and easy to integrate with your current voice system.

This lets you support customers consistently, wherever and however they contact you. With CONTACT™ your team will know every interaction the customer has had, regardless of which channel was used. And you get both the management control and real time knowledge you need.

"CONTACT's ability to blend all channels of non-voice traffic allows us to intelligently route calls to the appropriate contact centre agent and respond to each caller's individual needs."George Henderson, Silverjet.

SaaS contact centre software

You can use CONTACT™ hosted, as Software as a service (SaaS), accessing it securely over the Internet and paying as you go. Or you can host CONTACT™ on your own servers, within your own firewall.

View the demo to see how CONTACT™ could work for you - click here.