09 January 2012
LiveOps Names Ann Ruckstuhl Chief Marketing Officer
Reporting to the CEO, Ruckstuhl will be responsible for driving all facets of LiveOps’ global marketing strategy and operations worldwide. Ruckstuhl has more than 15 years of executive management experience launching global brand awareness campaigns and building successful software and service businesses at start-ups and Fortune 500 companies.
SANTA CLARA, CA - January 9, 2012-
LiveOps announced today that Ann Sung Ruckstuhl will join the
executive team as Senior Vice President and Chief Marketing Officer
on January 16. Reporting to the CEO, Ruckstuhl will be responsible
for driving all facets of LiveOps' global marketing strategy and
operations.
Ruckstuhl has more than 15 years of deep executive management
experience launching global brand awareness campaigns and building
successful software and service businesses at start-ups andFortune
500companies including Symantec, Sybase (an SAP company), Billpoint
(acquired by eBay), and Hewlett-Packard. Most recently,
Ruckstuhl served as a marketing executive at Symantec where she
worked closely with a number of BPO partners to market services in
15 languages, provisioned by 14 contact centers with local access
numbers in 25 countries. She is a frequent speaker at industry
conferences on consumerization of IT, cloud computing and marketing
automation.
"Ann's passion and dedication for understanding and marketing
new technologies coupled with her broad marketing leadership
expertise makes her the ideal choice for this important role," said
Marty Beard, President and CEO, LiveOps. "She brings with her
experience in cloud computing, social and mobile, and contact
center. Her proven abilities to globally launch a brand and sustain
ongoing brand recognition are unsurpassed. She is highly regarded
by her peers for her functional competence, drive and team building
capabilities. I look forward to welcoming her to LiveOps."
As the marketing leader she will be responsible for all of
LiveOps' global marketing activities including product, field and
partner marketing, social media, public relations and industry
analyst relations. Generating brand awareness for LiveOps in the
global contact center industry and driving sales lead generation
worldwide will be the core focus areas for her team.
"I'm very excited about joining LiveOps. Having spent the past
two plus years working with enterprise contact centers I'm familiar
with LiveOps and its innovative portfolio. I've witnessed
first-hand how the social and mobile revolution is impacting
enterprises worldwide. If any company is well-positioned to
take full advantage of this global revolution it's LiveOps,"
commented Ruckstuhl.
As a member of the core executive teams at Billpoint/eBay and
Sybase, Ruckstuhl helped pioneer person-to-person online payment
technology and helped transform Sybase from a database software
company to a global leader in enterprise mobility. As an executive
at both Symantec and HP, she drove steep revenue and profit growth
in consumer technical support and network support services.
Ruckstuhl received her master's degree in business
administration as well as her bachelor's degree in electrical
engineering from the University of Florida.
About LiveOps, Inc.
LiveOps is the only contact center leader focused on providing
the end-to-end solution of technology to talent in the cloud. More
than 200 companies around the world including Salesforce.com,
Symantec, Royal Mail Group of the UK, and Amway New Zealand trust
LiveOps' technology to exploit the interactions between today's
multichannel, social and mobile consumers and the enterprise
contact center to ultimately enhance brand preference. LiveOps' 10+
years of experience and its highly scalable, secure platform and
applications suite that has processed more than 1 billion minutes
of interactions enables it to be a trusted partner for companies
wanting to migrate to the cloud to provide better customer service.
With access to the largest US-based contact center workforce of
20,000 independent agents the company supports a wide range of
industries including financial, health care, insurance, retail, and
high tech. LiveOps is headquartered in Santa Clara,
California. For more information visit www.LiveOps.com
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