06 January 2012

LiveOps Cloud-based Multichannel Application Wins Product of the Year Award

LiveOps announced today that the LiveOps Multichannel application has received the 2011 Product of the Year award from TMCnet’s Customer Interaction Solutions magazine, the leading publication covering CRM, contact centers and teleservices since 1982.

SANTA CLARA, Calif. - January 6, 2012 - LiveOps announced today that the LiveOps Multichannel application has received the 2011 Product of the Year award from TMCnet'sCustomer Interaction Solutions magazine, the leading publication covering CRM, contact centers and teleservices since 1982.

The Product of the Year award recognizes suppliers that have shown a dedication to delivering products and solutions that enable businesses to become more attentive to their customers and users, and to provide higher levels of customer service than ever before. Winning companies demonstrate a devotion to excellence and further the advancement of the contact center and CRM industries through their innovative products and services.

The LiveOps Multichannel application for cloud customer service provides consumer-desired channel choices including Twitter, mobile, SMS, email, and web chat. Developed to leverage LiveOps' deep experience in performance-based intelligent routing in the cloud, enterprises can be assured that they are offering customers the channels they want and routing them to the right agent every time.

"We're proud to be recognized for our industry-leading cloud-based multichannel application," said Sanjay Mathur, Vice President, Product Management, LiveOps. "With this application, LiveOps has made it easy for enterprises to connect with customers on the channel of thecustomer'schoice, as opposed to forcing customers to communicate on a non-preferred channel. By giving customers the opportunity to choose, enterprises can help drive brand loyalty, engagement and increased satisfaction through the customer contact center."

LiveOps Multichannel makes it easier for businesses to provide customers the option to switch between channels during a single interaction, analyze customer service performance across multiple channels, and plan improved offers, services and communications. In addition, agents using LiveOps Multichannel can engage in multiple customer sessions simultaneously across different channels thereby increasing agent productivity, improving customer service levels and simplifying system administration.

Today's announcement follows LiveOps' recently completed acquisition of the assets of Datasquirt, a New Zealand-based company that provided the technological capabilities to simplify the process of adding consumer-based channels to the LiveOps Platform.   http://www.liveops.com/company/pressroom/pr-122011b.html

"Customer Interaction Solutionsrecognizes the most innovative products by awarding Product of the Year awards to companies that have excelled in developing new or improved contact center, CRM and teleservices technologies in 2011," said Rich Tehrani, CEO of TMCnet. "It is now more important than ever to honor an exceptional product with an award."

About LiveOps, Inc.

LiveOps is the only contact center leader focused on providing the end-to-end solution of technology to talent in the cloud. More than 200 companies around the world including Salesforce.com, Symantec, Royal Mail Group of the UK, and Amway New Zealand trust LiveOps' technology to exploit the interactions between today's multichannel, social and mobile consumers and the enterprise contact center to ultimately enhance brand preference. LiveOps' 10+ years of experience and its highly scalable, secure platform and applications suite that has processed more than 1 billion minutes of interactions enables it to be a trusted partner for companies wanting to migrate to the cloud to provide better customer service. With access to the largest US-based contact center workforce of 20,000 independent agents the company supports a wide range of industries including financial, health care, insurance, retail, and high tech. LiveOps is headquartered in Santa Clara, California.  For more information visit www.LiveOps.com